The ITS Hosted Phone System

We will build and configure your phone system to your requirements. Your system will come with as many Polycom or Yealink IP Phones as you need and will be delivered to your different sites as requested. You simply plug them into your network and away you go. Remember it’s flexible so you can add extra extensions as you grow. You can also choose you use your own current telephone numbers or we can allocate new numbers for you. Optional onsite setup and training is available

• Auto Attendant
• Hunt or Call Groups
• Call Transfer
• Call Forwarding
• Call Pick Up Groups
• Voicemail with Voicemail to Email and Remote Retrieval
• Mobile Twinning
• 3 Way Calling
• Time of Day Routing
• Inbound Caller ID
• Outbound Number Presentation & Withhold
• On Hold Music
• Directories

Using the UC Office desktop or mobile app, you can integrate with your existing Outlook contacts or on your Android & IOS device so you can call directly. Other features include:

• User Presence: see if your users are on a call, in a meeting or away
• Set your status
• Use the instant messenger chat feature to quickly communicate with users even if they are on their mobile app
• Set your extension to forward calls or twin to your mobile, home or remote office number
• Do Not Disturb

Should there be a disaster at your office like a flood, fire, or power failure, then very quickly you can change the call routing to another office or site using your Self Service Online Portal from anywhere. Likewise should there be a public transport strike, using the mobile app or soft phone, users can quickly work from home as if in the office.

The Online Portal is designed to be a Self Service feature so users can easily make changes to the phone system. Alternatively, you can opt for our managed service where we will make the changes for you.

In the portal at Admin Level, you have a dashboard where you can see an overview of phone system, calls made and received, the latest changes made to the system, you can also setup your own hunt groups and change the members of hunt groups if required.

At User Level, the dashboard gives an overview of each extension, for example call history, number of voicemails, make changes to call forwarding and voicemail options.

Your Advance User Licence includes 300 minutes to major UK Mobile Networks and 2,400 minutes to UK landline 01 & 02 numbers for each extension. You also get FREE calls between your own extensions wherever the extension is situated in the world or on a mobile device using the UC Office Mobile App.

At ITS Telecom, you will always be allocated an Account Manager and a dedicated Technical Support Engineer who are situated in our UK office. They can help with anything you might need, from sales to technical problems, so you always get the most out of your ITS Hosted Phone System.

• My Room: this feature allows you to easily collaborate with users not only on your phone system but also externally, send email invites to My Room where you can conference call, share your desktop, use video calling, etc.
• UC Mobile Office Addon: this app is the mobile version of the desktop UC Office and turns your Android or IOS Device into your extension on the move. Ideal for busy directors and other staff who are often out of the office. Includes all the features of the Desktop UC Office App
• Regional Numbers: you can add extra phone numbers from any UK dialling code area, ideal for marketing purposes or before you open your new office.
• Call Centre Features: your system can include wall board call centre features and call queuing
• Reception Console
• Call Recording
• Fax Messaging